Service delivery, built in
Ticketing, technician workflow, and project execution are built into Command, with endpoint and customer context attached.
Simple where you want it. Powerful where technicians need it.
Command unites your service desk (PSA), projects, RMM, cybersecurity, and IT documentation in one operating platform for MSPs.
- 10BUILT-IN AREAS
- 1CONSOLE FOR ALL OF THEM
- 0PRIVILEGED ACTIONS TAKEN BY AI
Built in, not bolted on
Operations + security, unified
Overwatch endpoint management and Aegis threat detection share one console, one policy engine, and one set of permissions.
Bring your own AI
Connect Claude, OpenAI, Google, or a self-hosted model to categorize, triage, and suggest next steps. It never takes a privileged action.
Run the business, not just the tickets
Service Desk
Tickets, todos, knowledge base, and shared calendar for MSP service delivery.
- Ticket intake and technician workflow
- Team todos and shared calendar
- Knowledge base
- SOC and Service Desk queues in one view
Command screenshot with sample data. Names are fictional.
Project Management
Project tracking and change requests, kept distinct from service tickets.
- MSP project planning and execution
- Change requests
- Work tracking separate from tickets
Command screenshot with sample data. Names are fictional.
Operations
Procurement, order tracking, downloads, and reports: the business operations behind the desk.
- Procurement and order tracking
- Downloads and reports
- Client-scoped operations
Operations
TENANT: NORTHWIND-MSP
ACTIVE QUEUES
12
STAFF ONLINE
34
PENDING
5
THROUGHPUT · 24H
Operate and secure every client fleet
Overwatch
Endpoint management, monitoring, and live response.
- Endpoint monitoring and fleet health
- Jobs and automation
- Application management
- Patch management and compliance
- Remote control and live response
Command screenshot with sample data. Names are fictional.
Aegis
Threat detection, endpoint protection, web protection, and cloud alerts.
- Sentry EDR endpoint protection
- Web Protection (DNS filtering)
- Cloud alerts and detections
- Connectors and identity mapping
Command screenshot with sample data. Names are fictional.
Policies
Monitoring, patching, and Windows hardening at every scope.
- Every policy across every client in one inventory
- Monitoring, patching, and Windows hardening
- Sentry EDR policies, plus management of built-in Microsoft Defender Antivirus
- Inheritance from global to client, site, and group
Command screenshot with sample data. Names are fictional.
Response Ops
Every incident in one place, split by who owns it, so nothing is silently dropped.
- Needs-review queue with critical counters
- Handled-by-automation view
- Ticket, suppress, or resolve; suppressing always needs a reason
- Full audit view and governance
Command screenshot with sample data. Names are fictional.
Microsoft 365
Multi-tenant Microsoft 365 management — identity, access, and mailbox administration.
- Per-client secure score
- Connection health and service incidents
- Standards library
- Cloud detection packs and tenant alerts
Command screenshot with sample data. Names are fictional.
Documentation
Knowledge base, assets, credentials, and one-time share links in one place.
- Knowledge base, assets, and locations
- Contacts and a network view of assets
- Credentials in a separate vault
- One-time share links and expiring-credential alerts
Command screenshot with sample data. Names are fictional.
Clients
Portfolio-wide client posture: endpoints and Microsoft secure score for every client.
- All-clients posture grid
- Secure score per client
- Per-client workspaces
Command screenshot with sample data. Names are fictional.
From ticket to resolution, with evidence instead of guesses
Walk an example investigation. Evidence, assessment, and suggestions stay separate, and the AI never takes a privileged action. It runs on the AI provider you connect.
Gather
Observed factsCommand AI assembles ticket history and related context: endpoint, customer, and prior activity.
- Service DeskTicket #4821 — "VPN drops + MFA prompts" · 3 linked assets09:41
- Overwatch14 endpoint events on DESKTOP-7F pulled09:41
- Tickets2 earlier tickets from the same user found09:42
Runs only for clients that switched AI on.
Correlate
Observed factsSignals are correlated across Windows monitoring, cloud alerts, and ticket history to surface likely relationships on the same device.
- Windows Mon.Repeated failed logon spikes on DESKTOP-7F09:38
- Aegis / M365Impossible-travel sign-in anomaly, same user09:29
- PolicyDevice out of compliance with hardening baseline08:55
Covers monitoring, cloud alerts, and ticket history.
Summarize
AI assessmentA summary separates the evidence from the AI’s assessment and shows which evidence was missing.
- AssessmentLikely credential compromise on DESKTOP-7F09:43
- Coverage2 of 3 expected evidence sources present09:43
- GapNo EDR process telemetry available yet09:43
Evidence and assessment are kept separate.
Recommend
SuggestionCommand AI suggests investigation and remediation steps, and which module would perform each one.
- ActionIsolate DESKTOP-7F via Overwatch—
- ActionReset the user’s Microsoft 365 password—
- ActionOpen a ticket for the patch backlog—
Suggestions are never run automatically.
Approve
GatedCommand AI never takes a privileged action. A technician reviews and runs each step, typing the device or account name to confirm.
- ApprovalAwaiting technician review — type the hostname to confirmpending
- AuditAI call recorded09:44
- SafetyStands down if the incident goes stale—
High-risk actions run only after the technician types the target name to confirm.
One family of products,
each with a clear job
Command
AvailableThe MSP operations and cybersecurity platform: service desk, projects, Overwatch, Aegis, policy, and a credential vault.
Finance
In developmentExecutive and owner-level financial visibility, consolidating contract and financial data. A separate product outside Command.
Vulnerability Scanner
In developmentVulnerability scanning for the infrastructure you manage. Today it scans your clients’ external domains from inside Command.
Credentials get a vault, not a document field
Documentation and credentials are kept apart, each with its own permissions. We list only the controls that work today.
- Dedicated vault, separate from documentation
- A separate permission to reveal passwords
- Encrypted with a separate key for each client
- Every reveal audited with who and which client
- Clipboard clears after 30 seconds
- Biometric check before reveal in the mobile app
- No offline caching in the web app or browser extension
Why MSPs switch to Command
Built with working MSP technicians and tested in day-to-day MSP operations.
$6 per endpoint, everything included
Service desk, RMM, IT documentation, Microsoft 365 management, Sentry EDR, and DNS filtering in one price.
Month-to-month, unlimited technicians
No long-term contract and no per-seat fees. Add technicians as you grow.
Bring your own AI
Connect Claude, OpenAI, Google, or a self-hosted model. You pay your provider; we charge nothing for AI.
Free 30-day pilot
Try it on up to 50 endpoints with guided onboarding and a product walkthrough.
See Command run your operation
A guided walkthrough of service delivery, endpoint management, and security operations.