Service delivery, endpoints, and security in one console
Tickets, projects, endpoints, cloud alerts, policy, and credentials live in Command, with integrations for the specialized products you keep.
- Service Desk247
- Overwatch endpoints1,284
- Aegis tenants linked42
- Policies in baseline94%
- Credentials in the vault312
Sample figures
Command keeps the record, not a copy of it
Own the record
Tickets, projects, endpoints, policy, and credentials live in Command, so context is attached rather than stitched together after the fact.
One console, one policy engine
Overwatch and Aegis share one console, one policy engine, and client-scoped permissions, with credentials held in a separate vault.
Fewer tool switches
Technicians investigate, act, and document in one place, without switching between tools.
Service Management and Security & IT in one console
Service Desk
Tickets, todos, knowledge base, and shared calendar for MSP service delivery.
- Ticket intake and technician workflow
- Team todos and shared calendar
- Knowledge base
- SOC and Service Desk queues in one view
Command screenshot with sample data. Names are fictional.
Project Management
Project tracking and change requests, kept distinct from service tickets.
- MSP project planning and execution
- Change requests
- Work tracking separate from tickets
Command screenshot with sample data. Names are fictional.
Operations
Procurement, order tracking, downloads, and reports: the business operations behind the desk.
- Procurement and order tracking
- Downloads and reports
- Client-scoped operations
Overwatch
Endpoint management, monitoring, and live response.
- Endpoint monitoring and fleet health
- Jobs and automation
- Application management
- Patch management and compliance
- Remote control and live response
Command screenshot with sample data. Names are fictional.
Aegis
Threat detection, endpoint protection, web protection, and cloud alerts.
- Sentry EDR endpoint protection
- Web Protection (DNS filtering)
- Cloud alerts and detections
- Connectors and identity mapping
Command screenshot with sample data. Names are fictional.
Policies
Monitoring, patching, and Windows hardening at every scope.
- Every policy across every client in one inventory
- Monitoring, patching, and Windows hardening
- Sentry EDR policies, plus management of built-in Microsoft Defender Antivirus
- Inheritance from global to client, site, and group
Command screenshot with sample data. Names are fictional.
Response Ops
Every incident in one place, split by who owns it, so nothing is silently dropped.
- Needs-review queue with critical counters
- Handled-by-automation view
- Ticket, suppress, or resolve; suppressing always needs a reason
- Full audit view and governance
Command screenshot with sample data. Names are fictional.
Microsoft 365
Multi-tenant Microsoft 365 management — identity, access, and mailbox administration.
- Per-client secure score
- Connection health and service incidents
- Standards library
- Cloud detection packs and tenant alerts
Command screenshot with sample data. Names are fictional.
Documentation
Knowledge base, assets, credentials, and one-time share links in one place.
- Knowledge base, assets, and locations
- Contacts and a network view of assets
- Credentials in a separate vault
- One-time share links and expiring-credential alerts
Command screenshot with sample data. Names are fictional.
Clients
Portfolio-wide client posture: endpoints and Microsoft secure score for every client.
- All-clients posture grid
- Secure score per client
- Per-client workspaces
Command screenshot with sample data. Names are fictional.
Author policy once, scope it precisely
One engine drives Windows hardening and monitoring policy across clients, with device and OS scoping, configurable thresholds, response behavior, and severity.
- Windows hardening and monitoring policy in one engine
- Tenant-level and global authoring
- Device group and operating-system scoping
- Configurable thresholds, severity, and response behavior
- Draft before publish, with change history
- RULE NAME
- Endpoint health · disk pressure
- SCOPE
- Windows 11 · Workstations · 4 device groups
- THRESHOLD
- Free space below 12% for 15 minutes
- SEVERITY
- High
- RESPONSE
- Create Service Desk incident · notify on-call
Native first, integrated where it counts
Native in Command
- Service Desk ticketing and technician workflow
- Project management and work tracking
- Overwatch endpoint monitoring, patching, automation
- Aegis threat detection, EDR, and cloud alerts
- Policy and configuration authoring
- Documentation and a credential vault
Integrated, not replaced
Keep the specialized products that serve you. Command integrates rather than pretending to absorb them.
- Microsoft Defender Antivirus built into Windows, managed by policy
- QuickBooks for finance and billing data
- Microsoft 365 and Google Workspace
Every capability, and where it lives
Each area below says whether it is available today or still in development, where its data lives, and who uses it most.
| Capability | Status | Where it lives | Primary user |
|---|---|---|---|
| Service Desktickets, todos, knowledge base, calendar | Available | Built in | Technicians |
| Project Managementprojects and change requests | Available | Built in | Project teams |
| Operationsprocurement, downloads, and reports | Available | Built in | Operational leaders |
| Overwatch (RMM)monitoring, patching, automation, remote control | Available | Built in | Technicians |
| Aegisthreat detection and cloud alerts | Available | Built in | Security operators |
| Sentry EDRendpoint protection, inside Aegis | Available | Built in | Security operators |
| Web ProtectionDNS filtering, inside Aegis | Available | Built in | Security operators |
| Policiesmonitoring, patching, and hardening at every scope | Available | Built in | Operational leaders |
| Response Opsevery incident in one place | Available | Built in | Technicians |
| Microsoft 365multi-client management | Available | Built in, connected per client | Technicians |
| Documentation and credential vaultvault has its own permission and keys | Available | Built in | Technicians |
| Clientsportfolio posture and secure score | Available | Built in | Operational leaders |
| Command AIbring your own AI provider, opt-in per client | Available | Built in, your AI provider | Technicians |
See Command run your operation
A guided walkthrough of service delivery, security operations, and evidence-backed AI.